InsuranceSpecialists Blog » Progressive

Friday Filmstrips: Pet Insurance

Iris — Sat, 12 Mar 2011 00:19:57 +0000

Progressive’s Pet Insurance has existed for over a year now. Here’s one of their earlier commercials mentioning it:

Progressive Adds Pet Coverage to Commercial Auto

Iris — Wed, 09 Mar 2011 23:08:32 +0000

Thanks to Progressive, “Take Your Dog to Work Day” just got a little safer.

Progressive Insurance, the first company to include specific pet coverage for animals traveling in their owners’ vehicles, has extended their pet insurance coverage. Now, business owners with auto insurance from Progressive can have their pets protected as well.

Under their Pet Injury coverage, Progressive will pay up to $1,000 in vet bills if a dog or cat is injured in a car accident. The coverage is free with collision coverage, and applies to cats and dogs traveling in a vehicle and injured in a crash, theft, flooding, or a fire.

Why extend this to business customers?

Cory Fischer, Progressive’s product manager, explains: “With one in five companies allowing dogs at work, Fido or Fluffy are more likely to tag along in our commercial customers’ vehicles.”

Progressive’s Pet Injury coverage is also available with RV and boat insurance customers.

State Farm Excels at Consumer Satisfaction

admin — Sun, 28 Feb 2010 05:27:23 +0000

It should be no surprise that our current unstable economy has affected everything from the amount of merchandise on store shelves to the number of people taking vacations, but what may be surprising is that the adverse effects are extended to the quality of service we receive from providers in many different industries. Such quality decreases are generally connected to job layoffs and spending cutbacks, as well as the low morale both of those things tend to instill. The end result: a vicious cycle in which consumers move their business elsewhere, or stop purchasing given services entirely.

One industry where the economy is having such an effect is property and casualty (P&C) insurance. The good news is that there are some companies still treating their customers well. According to a recent report from The American Customer Satisfaction Index, or ACSI, the customer service quality leader in this industry is State Farm.

The ACSI was developed by the University of Michigan, and uses a 100-point rating scale. In the most recent rating of finance and insurance companies, State Farm earned a customer satisfaction score of 82, with GEICO and Progressive following closely at 81 and 80 points, respectively. Notes in the latest index release state that larger property and casualty insurance companies have scored better than smaller ones with regard to consumer perception.

Overall, the finance and insurance sector showed slight improvement in customer satisfaction from the third to fourth quarter of 2009, with the property and casualty insurance sector averaging a customer satisfaction score of 80 in comparison to the average 77.1 in the finance sector as a whole.